NAFASI za Kazi Altezza Travel
NAFASI za Kazi Altezza Travel
Reservations Manager
Altezza Travel
Arusha
Altezza Travel is a Tanzanian tour operator specializing in unforgettable safaris and Kilimanjaro climbs. With over 11 years of expertise, we are recognized as Tanzania’s Leading Tour Operator at the 2024 and 2025 World Travel Awards. As a Certified B Corporation and a member of UN Tourism, we are committed to ethical and sustainable travel experiences. With more than 2,100 five-star reviews on TripAdvisor, we take pride in delivering exceptional customer satisfaction and creating unique adventures for our clients.
Role Description
This is a full-time on-site role for a Reservations Manager located in Moshi, Tanzania. The Reservations Manager will oversee and manage the reservations process, ensuring seamless booking experiences for clients. Responsibilities include handling customer inquiries, managing bookings, coordinating with the sales team, and working closely with other departments to ensure the highest level of customer service. The role also involves training team members in reservation systems and procedures to help optimize operations and maintain consistency in client satisfaction.
Qualifications
Proven skills and experience in Reservations, ensuring an efficient and accurate booking process
Customer Service expertise, with an ability to anticipate and address client needs
Strong Communication and interpersonal skills to effectively liaise with clients and internal teams
Experience in Sales, including upselling and cross-selling opportunities
Capability in Training and coaching team members on reservation and customer service protocols
Strong organizational and problem-solving abilities with attention to detail
Proficiency in reservation or booking software is a plus
Bachelor’s degree in Tourism, Hospitality, Business, or a related field is preferred
Fluency in English; additional language skills are beneficial
How to Apply:
All interested applicants should submit a cover letter, CV, supporting documents, and phone number to HUMAN RESOURCES MANAGER, ALTEZZA TRAVELLING LIMITED P.O. Box 938 Moshi Kilimanjaro. or send through hr@altezza.travel Please make sure the subject of your email will be Reservation Manager – APPLICATION Deadline for the submission of applications is at 4 PM on 05/05/2026 Only applications in English will be considered.
For more information kindly call 0757195654
Please note that only short-listed candidates will be contacted
